These Terms govern your use of Charles Intelligence, operated by Steorra Pty Ltd (ABN 98 694 385 763), a company based in Sydney, New South Wales. By registering for early access or using the platform, you agree to these Terms. If you do not agree, please do not use Charles.
Charles is an AI-powered property portfolio intelligence tool for Australian residential property investors. It reduces the operational and regulatory burden of holding investment property — giving investors the clarity to stay in the game without it consuming their time. It is not financial advice, and we are not a licensed financial adviser. We do not hold an Australian Financial Services Licence. Nothing on this platform should be relied on as a recommendation to buy, sell, or hold any property or financial product.
Charles is currently in pre-launch beta. Access is by invitation and is not guaranteed. During this period, features may change or be removed, availability is not guaranteed, and outputs may be incomplete or inaccurate. We do not offer any uptime commitments during early access.
You must be at least 18 years old and have legal capacity to enter into a binding agreement under Australian law. You are responsible for keeping your login credentials confidential and for all activity under your account. Please provide accurate information when registering and keep it up to date.
Charles is for personal residential property investment use only. You may not:
All intellectual property in the Charles platform — including software, AI models, design, and brand — belongs to Steorra Pty Ltd. These Terms do not give you any ownership interest in the platform. You retain ownership of any data you input into Charles.
To the extent permitted by law, Charles is provided as-is and as-available. We make no warranties — express or implied — about the accuracy, completeness, or fitness for purpose of any outputs or analysis the platform generates. Nothing in these Terms limits any guarantee that cannot be excluded under the Australian Consumer Law.
To the fullest extent permitted by the Australian Consumer Law, our total liability to you for any claim arising from your use of Charles is limited to AUD $100 or the total amount you have paid us in the 12 months before the claim, whichever is greater. We are not liable for any indirect, incidental, or consequential loss, including loss of income or data.
You can stop using Charles at any time. To delete your account and data, email us at hello@charlesintelligence.com.au. During the beta period, we may suspend or terminate your access at any time, with or without notice, including at our sole discretion. Clauses covering IP, disclaimers, liability, and governing law survive termination.
We may update these Terms from time to time. For material changes, we will give you at least 14 days' notice by email or via the platform. Continued use after changes take effect constitutes acceptance.
These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.
Steorra Pty Ltd (ABN 98 694 385 763)
Level 8, 70 Pitt Street, Sydney NSW 2000
hello@charlesintelligence.com.au